Practical - 3

Group Discussion

Topic- Call Centres - Boon or Bane



Participants- Ramandeep Singh - Strongly against the Topic
Harshdeep Singh - Strongly in favour of the Topic
Manmeet Kaur - Neutral towards the Topic

Views-

• Harshdeep Singh - He favours the establishment of call centres across the nation as it leads to growth and development of the economy. Youth get good job opportunities and hence it reduces unemployment.
  

• Manmeet Kaur - In her view, call centres are a mixbag having both advantages and disadvantages. They give push to the economy but at the same time come in the way of youth's health.

• Ramandeep Singh - In my opinion, call centres are nothing more than a fake organization luring people into itself and exploit their potential. There are many causes for my disagreement-

1. Call centres under-utilize the skill level of youth which renders them useless in future by leaving them out-of-touch on the subject of their excellency.
2. People are under-paid in call centres which degrades their value in future assignments.
3. Hectic schedules of the call centres lowers the health and fitness status of the workers. Unhealthy food available during lunch further adds to the disaster.
4. Most call centres use pre-written scripts for its employees which not only shows lack in creativity but also gives the workers a feel af boredom.
5. Information provided through call centres is not 100% accurate. This demoralizes the relation between the organization and the customer.
6. The employees of a call centre are given small cabins which adds to the discomfort.
7. The high rate of establishment of call centres is reducing the communication frequency bandwidth for the defence services. This has threatened the security of the nation.

Hence in my view call centres should be banned as they deprive the youth of all the basic requirements of life viz. health, security etc.